Service Delivery Charter

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Our Service Delivery Charter

The administrative structure of the University is designed to provide efficient and effective service. The Student is the focal point of all the major activities of the University.

English Version

Kiswahili Version

Maseno University Citizen's Service Delivery Charter in Sign Language

Audio Version of the Maseno University Citizen's Service Delivery Charter

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Service Evaluation

After we have performed our service, we will:
Utilize customer feedback form to seek feedback from our customer base on our performance
Review the feedback you provide to us and consider measures to further improve our service delivery
Continue to respect customer confidentiality beyond the term of our engagement

Vice-Chancellor

TEL: +254 57351620/22
MOBILE: +254722203411
FAX: +25457351221
E-MAIL : vc@maseno.ac.ke
WEBSITE: www.maseno.ac.ke

The Commission Secretary/The Chief Executive Officer

Commission on Administrative Justice, 2nd Floor
West End Towers
P. O. Box 20414-0200 Nairobi
Tel: +254202270000/2303000/2441211/8030666
Mobile: +254 710936000/073535088
Fax: +254 20 2302666
Email: complain@ombudsman.gp.ke
Website: http://www.ombudsman.go.ke