Service Charter
The administrative structure of the University is designed to provide efficient and effective service. The Student is the focal point of all the major activities of the University.
| Service | Requirements | Timeline | User charges Kshs |
| User charges Kshs | None | Upon the third ring | Free |
| Offer assistance |
On appointment Without appointment |
10 minutes of arrival 20 minutes of arrival |
Free |
| Response to correspondence |
Written letters | Within 4 days | Free |
| Emails | Within 2 days | Free | |
| Process of recruitment and review | Applications with Requisite Testimonials | Three months from advertisement to issuance of letters | Free |
| Outpatient services to students and staf | PF/Registration number | 30 minutes | Free |
| Payment to creditors |
Proof of Delivery + Invoices |
Within 60 days | Free |
| Procurement of Goods and Service | Requisite documents | Within one month and in line with government regulations | Free |
| Process approved payments | None | Within 3 days | Free |
| Clearance of staff | Clearance form | Within 4 days | Free |
After we have performed our service, we will:
Utilize customer feedback form to seek feedback from our customer base on our performance
Review the feedback you provide to us and consider measures to further improve our service delivery
Continue to respect customer confidentiality beyond the term of our engagement
Vice-Chancellor
TEL: +254 57351620/22
MOBILE: +254722203411
FAX: +25457351221
E-MAIL : vc@maseno.ac.ke
WEBSITE: www.maseno.ac.ke
The Commission Secretary/The Chief Executive Officer
Commission on Administrative Justice, 2nd Floor
West End Towers
P. O. Box 20414-0200 Nairobi
Tel: +254202270000/2303000/2441211/8030666
Mobile: +254 710936000/073535088
Fax: +254 20 2302666
Email: complain@ombudsman.gp.ke
Website: http://www.ombudsman.go.ke