General Information

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Quality Policy Statement

Maseno University is committed to quality through teaching, research and development, providing timely services to foster and develop academic excellence in basic and applied research at all levels of study by training practice oriented manpower, who can contribute effectively to social, intellectual and academic development. The University is internally with its employees, to continually improve its services, products, processes, methods, and work environment to ensure each customer is receiving the highest quality service or product at the committed cost and on time.

Maseno University is committed to quality through teaching, research and development; providing on time services to foster and develop academic excellence in basic and applied research at all levels of study by training practice oriented manpower, who can contribute effectively to social, intellectual and academic development in the community, the nation and the community of nations.

The University is committed to communicating exhaustively with its customers, and internally with its employees, to continually improve its services, products, processes, methods, and work environment to ensure each customer is receiving the highest quality service or product at the committed cost and on time.

In order to realize this commitment the University Management will monitor and review its quality performance from time to time through implementation of an effective quality management system based on ISO 9001:2008 standard.

Objectives

To implement an effective quality management system based on ISO 9001:2008 by establishing procedures to enhance access to quality university education and support undertaking of research and development.
To strengthen linkages for community services, extension and outreach by offering timely service through reaching out to the community using well thought our research and outreach programmes.
To maintain efficient and effective communication between members of staff and university customers to improve performance of internal administrative and institutional support structures
To increase the income base to fund programmes and expand the physical infrastructure of the university to facilitate provision of the highest quality service or product at committed cost and on time.
To continuously monitor and review performance of university structures and systems to ensure continual improvement of our services to our customers.